Shipment in 2 packets. The first packet with mower torn clear and taped back! When assembling two screws were missing. The upper straps (Holm) totally scratched, torn foam grip (which grabs the idiot something together) ?! Phone only appeasement, with 10 and oil can, spare parts in short supply, only compl. Exchange possible. Since I prefer to help themselves. Worried screws up, oil gasoline pure, very simple. A train, mower, once mowed, for now OK. Was surprised how smoothly. Drive, I did not want very comfortable, you can also switching off! Mulching function very well, the basket may be omitted reassured! Height adjustment smooth and easy. Cleaning function I do not need. A good mower with a miserable Service