A Shower Temple is poor service not better

I purchased this shower temple across the bay.
Delivery erfolfte abprachegemäß (The delivery took place in 5 packages sealed on one-way pallet in foil. Ca 250 Kg) by forwarding free curb. The price was cheap and after first reviewing the quality appeared to be fine.
When building the theater began. Actually, it is possible the construction of 2 people perform with excellent craftsmanship. In so far I can not complain even about the device.
The problem, however, the small parts - as in my case - the flexible drain hose. This was full of holes and was there delivered of a poor quality. A special mention must be doing that this hose is not so easy to replace. He not Complies with European standards and so you can not go ringing in a hardware store and replace it adequately.
So I called the manufacturer and asked for replacement of the tube. Actually, I thought at the start of installation work in my bathroom, but that this was possible within 5 working days .......... Not even close. the customer service on the phone was indeed polite and friendly, but send out the parts he did not. Only when with me Friday the construction stoppage occurred when remodeling the bathroom due to lack of hose and I put the supplier in writing of the EB-complaint procedure in default, be doing something.
It substitutes has now also physically sent --- not the right thing.
It was already returned, reconditioned goods, probably from another model - as well as the hose did not fit. In order to finally come now to a conclusion, I bought in stores a complete waste plug according to European standards and built this order by means of some seals and adapter as well as the existing parts. By the stoppage of construction and by buying a new set about 250 Euro damages are caused me to mention my nerves quite ....

If this unacceptable Claims management would not have been, I could recommend the device. Since I am more cautious by the complaint processing, it makes me even before the day on which an important component gives up his function ......

For a general assessment: shower and whirlpool functions are neat, on the steam function I could do without, however. The shower temple looks elegant and embellished a bathroom entirely.