a touch blocked three days after use but effective management

a touch blocked three days after a few days of use, an email to the merchant but still no answers and therefore unable to use it. All the more pity that it is for a student!
It was my first comment

we must say that we contacted the company to the company's email address in Germany directly.
Since everything is back to normal since the company has seen our Comment contacted us directly to find the most suitable solution to our situation. We needed this keyboard for our daughter every day using his iPad in progress (it is dyslexic).

A good point for this company was able to meet our requests and complaints effectively, and it is true, the product is entirely satisfactory