After a problem with the material received a remarkable response from the manufacturer!

After a problem with the material received a remarkable response from the manufacturer!

Anker® new Notebook Battery HP Compaq Presario CQ50 CQ60 CQ61 CQ70 CQ71 CQ45 CQ40 CQ41; G50 G60 G Series G61 G70 G71 should EV12 EV06 HSTNN-LB72 KS5 484170-001 484171-001 HSTNN-UB72 KS524AA KS527AA 513775-001 HSTNN-IB72 [Li-ion 6-cell, 4400mAh / 48Wh] (Accessory)

Customer Review

In a first comment, I reported that the battery was delivered without instructions in French.
48 hours later, I received an email.
==> Very responsive manufacturer (Anker).

At the 3rd recharge after scrupulously respected the manufacturer's protocol for the 1st charge / discharge cycles, the battery will recharge more.
After 12 hours of charging, it appears "3% available (plugged in, not charging)."
New post to ask for help to the supplier.
==> Anker very responsive, offers replacement or refund

Having finally able to recharge (by computer out before replacing it), I wait a few days to make sure it's not just a specific problem.
A few days later, the same problem occurs.
And with 3 battery analysis software, it appears that she has already lost 13.5% of its capacity (in less than 3 weeks of use, and in strict accordance with the manufacturer's instructions).
I ask if he fact that the replacement confirms that it is defective.

Less than a week later, I just got a new battery.
==> Once again, a very nice response from the manufacturer.
ANKER Congratulations !!!

It remains for me to test my new battery ...

Antiseptic Rank: 3/5
October 10
I love! 422 Rank: 5/5
April 10
Super value for money 58 Rank: 5/5
December 6

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