The book describes a very real method. Some highlights, simple and powerful:
* When we are angry, try to understand what is the event that annoys us, and find a solution, rather than rail against the person we believe to be the cause of our anger.
* Let us express our needs, this is the best way to get satisfaction.
I still have some reservations: for example, I do not imagine it to be as simple to draw face a criminal who robs you saying "I see you're very angry ... etc. "
In conclusion, the CNV is like a new living language, it opens an exciting communication space but requires, like her, good practice, and I believe in the usefulness of Internship CNV because the material lends itself very much so.
Since I must be honest I was a bit annoyed by a typical American style, length, and style repetitions precautions that we could have done the economy, which makes reading a bit heavy. Purpose nobody is perfect ...