I had also ordered the Miele Sorglosbox. For me everything was fine, as described 4 packs the Miele vacuum cleaner bag in the plastic box and the warranty extension was also there. Is a good price for the bags and the extended warranty to 5 years. Unfortunately not available here that this extended warranty is only valid for Germany. Since I live in Austria I had to return to send the box, unfortunately. But otherwise good product.