..... Says the techn.Kundendienst Philips! (Gaggia "Milano" is actually "Philips Made in Romania") This should be a comprehensive review and I will consciously the positive qualities which the machine also has set aside. It seems, Philips has the benefit of shareholders and to the detriment of customers a proven model so changed that you just can shake your head, because how else can you explain that the sound toggle against cheap and rickety pressure switches have been replaced or the portafilter spouts now are made of plastic, which may not affect the function of the spouts, but from my perspective an optical "disaster" is. The steam valve is not continuously, but only full speed or. The Panarello produces vast amounts of coarse-pored foam who does not want can only use the lance, but this is too short for larger vessels. Remedy the nozzle of Tidaka "Bullet v2 ca.35. Who does not like that supplied Crema screens must also replace, from 5 per sieve. A word to Service to Philips! After I had exchanged the first machine, because I thought the solenoid valve is defective, I have turned "Service" because of Philips with the question whether this model at all can be backwashed several times? The response from the tech. Customer service took quite indisputable 7 days! Unfortunately, the good predecessor Gaggia RI9303 / 11 is nowhere more available! The cheaper espresso coffee machines, I can recommend only with reservations and the jump to Rancillo is but financially significant. What love espresso friends and congratulations to all who are happy now with the new Gaggia!