I have received defective and dirty Verbatim DVD blanks (in original packaging). The answer: If you have already tried a update your firmware? Greetings Tomdax Sarl Question: When did you get dirt and scratches away with an update? These people make an update to your car if it is dirty? A seller with Comedy qualities! Hopefully here no counterfeits are ticked, Verbatim should there nachhaken times!