Built expiration date - but very good customer care

Built expiration date - but very good customer care

Onkyo TX-NR509 5.1 AV Receiver (3D ready, audio streaming, iPhone / iPod via USB) (Electronics)

Customer Review

As long as the receiver is running - with me similar to many writers before, ie up to about 2 years, it is a great device. After that, however, he denied completely the service and according to various forums always with the same defect. I probably will not even leave the unit repair - certainly I will Onkyo not recommend nor ever pull another purchase this brand into consideration. Very disappointing that such a series error is not even taken seriously by the Onkyo Support. 1 point because each month was to pay use 10 EUR and is now weighing only electrical nerve and the environment.

Supplement: The customer care support from Onkyo has approved a written request to repair in March 2014 and assumed the cost of replacing the HDMI board on goodwill (the service of Onkyo dealer "Hifi service Kruse" is here to mention greatly to be praised! ). For 2 weeks thus the amplifier is working properly again and therefore I raise again the vote on 4 stars because the device again loosely met all expectations. I hope, however, that not again in 2 years the same defect occurs .... To all who have similar problems: do not give up, the guys from the Customer Care do their job when one is pretty clear ... Because of the excitement: 1 star deduction, but still good 4 star for the device.

Convincing 4 Rank: 5/5
October 20
Satisfied 48 Rank: 4/5
April 1
Comfortable saddle Rank: 5/5
October 16
Average ... 10 Rank: 3/5
October 20
Perfect to replace the old Rank: 5/5
July 13

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