But mighty good game problems

The game itself is actually as the first part of a really good game for my geschmackt. recommended if you are on this genre !!
BUT:
I have a huge problem that the point deduction causes: at least 2 of 3 paint when I start the campaign breaks the video from before the mission after a few seconds and I'm back in the main menu ?! game is not playable then -.- often it goes by chance the next day ?! no idea how I can solve the problem, 3 hours Google have not helped ... if anyone have a solution-oriented please enlightens me = (this problem would not exist if they were 5 star ......