The recesses of the envelope for the purchase and off button and the light controller or the charging socket did not match those of the device. To turn on the Tolinos I would always have to fumble the device completely from the protective bag. So I now use my Kindl protective cover for the Tolino. This is a little too big, but served its purpose. However, I would have the protective sheath also returned if they would have fit. At the processing and the color was nothing to complain about, but to me, the material has not fallen. It looked even for artificial leather (for I had decided quite deliberately) very "cheap" from. Communication with the company was 1a, as it was nothing to complain about. The settlement was done swiftly. Now I'm still curious to see if I get the return postage in the NL (3.90) refunded as promised. So far, only the purchase price was transferred back.