Catastrophic Kundenserivice of Beko

However, the end of August came from a massive water under the machine and thus flooded the basement.

The message at Beko revealed that a service would report it and either repaired on site or if that is not possible, a replacement machine can there

A few days later (30.8) reported the sales of Beko, namely Profectis.
It was agreed a date for the 2.9 14.15-17.15Uhr.

The craftsmen came in the promised time and realized that he needed more spare parts, as a broken part of the machine destroyed other parts in the interior. Not available locally so repair.
A replacement engine is no gift.

The new date has been set to 09/10/13, so already 2 weeks without washing.
For this, I should be in the morning at 8am the first customer, so no major delays.

Then came the right Pops:
At 10.9 to 7.43Uhr (ie 17Minuten before the deadline) I got a call from the artisans: "The replacement part is defective, we can not, new date unknown"

On the same day, shortly after 8am I called Beko, there they wanted to immediately take care of it.

Half an hour later came a call that the new date would be in 2-3 weeks probably.
So six weeks wash any underwear?
Then they told me the cost of external laundry to take over as an excuse and 6 Momate warranty extension.

Then first teamed up nothing.

Ne week later I asked again and repair Services said that the spare parts could not get and therefore the machine is irreparably.
I should like to address Beko.
Nebeenbei a quote of warranty promise of Beko "In addition, we offer our items: 10 years delivery guarantee on functional parts!"

Recall at Beko, which I (irreparably) forwarded the meantime the written message.

There they wanted nothing more to do at a time of assumption of costs / warranty extension or replacement.
It refers to the warranty conditions, which exclude something.
Here I repeat that the proposal for the warranty extension came as a balance of Beko.

I should like to address the seller.

Time see what happens at the end.

Meanwhile, I'm for almost 4 weeks without washing machine and must pay diligent money for each wash cycle.
Despite a written message to both the manufacturers and the retailers there for nearly a week no feedback.

Addendum dated 12.12.14: Today the machine is a total failure, because the electronics will not start.