Really annoying was it after a few rainy weeks in March and April: rust on two swing bolts of Liege and at the contact points of the screws with the sun; consists of continuing to sit quickly on the ground, because the screw is the only element of the loaded deck when tilted. Since the sun is advertised as completely weatherproof with 2 year warranty against rust-through we were expecting a quick fix from the manufacturer. Initially, the provider showed helpful and asked 15 per Liege and suggested the next hardware store to buy stainless screws: as an alternative has been the withdrawal of the sun offered. Stainless composite screws at the hardware store not available, so we asked the supplier for help. The provider found that the manufacturer of the sun was the stainless screw already known, and it also can ensure not offer alternatives - the chairs are therefore sold consciously with deficiency in June at the time of this recession and the promise of quality was still on Amazon listed!
Because to find any chairs on Amazon were you can store so compact we followed the repair of chairs on. In a special distributor for stainless screws was explained to us that composite screws not unfortunately be made corrosion-resistant, but they suggested normal screws and corresponding cap nuts with washers before; why neither the provider nor the manufacturer can come to the same conclusion, and this search is rolls in the price range to its customers incomprehensible to us. In early June, we have then the seller suggested that 15 per perceive Liege offer, but insisted on a replacement of the chairs around the existing rust damage to fix. Now the already faltering communication broke down completely a: the seller was the last time that he wants to offer only 15 or exchange for new screws; We explained again that alone a replacement of our rusty screws sun not ersezt and that will cause a replacement of the deck back to the same problem because the screws will rust again. Even after repeated requests and a time limit laws is not responding the provider.
Now we will turn to Amazon to solve the problem. In summary, I can only once again warn against buying the sun and the seller: the sun's counter-offer from Amazon not weatherproof and rust after two months; the problem is known to the manufacturer, the seller is the problem now also known - priced product but at the same. In addition, the customer service for this price range is insufficient: solutions are passed on to customers and not resolved obvious defects.