DEFAULT ON PLANCHA

This product is good, but I received the package and madlgré which was in good condition, with a threaded rod and nut were broken fell in the form of cardboard.
After searching these parts come from the fixing of the cooking plate on the frame, these fasteners are 4 in number and broke
I contacted the ROLLER GRILL relationship service offered to return via their carrier complete plancha or plate.
I suggested to my plate ROLLER GRILL TO EXCHANGE who has used once against a new discount by their carrier and I have not had a positive response is returned and nothing else.
Being in the midst of use and not knowing the time back from my plate I prefer to keep this one with a broken piece but I am very disappointed with the lack of flexibility of this manufacturer.