This device does not deserve the name epilator !!!

Device getting today, unpacked, charged and tried! After two minutes, I realized that this thing not depilated, but pinch off the hair! Advantage for all pain-sensitive: it does not hurt! I epiliere for over ten years, I know that you can feel that! The device is of course back! By the way: love Braun why nowadays it is not possible to bring a good epilator on the market ?! The many negative reviews after several epilators have the same drawback, like this one. My old Silk-epil "Xelle" the 5 Series has been doing for many years, good service, unfortunately, is weakening the epilator head - and I do not get more than spare parts!