Hello There, According to the reviews it should have acted in this product is a good choice. So I decided on this extension when buying a new washing machine on Amazon. The washing machine was delivered after a few days. The documents are not for the guarantee. I waited one week but there was still nothing. So I called Amazon. The statement of Amazon was that they can not help me because the warranty is offered by Ergo. The product is still available on Amazon, I pay on Amazon and Amazon can not help me !? The staff has asked me then to Ergo further. Employees took to my request, and wanted to guide me to the "department" section. Unfortunately, it has been found that the word "department" for it is written, "I have now no desire to solve problems and put simply want to". Because when Tries to guide me to the department continued, was either launched or the MA did not know how to properly forwards and the phone system at Ergo is overloaded. In any case, the telephone connection is broken. Well I thought that might happen even once. I called again to Amazon. The same procedure, it may not be helpful, you could just take me. However, I got the information that this is no problem also, I can buy the insurance at Amazon until the last expiration date of the guarantee on Amazon and this applies automatically for a further 3 years. Super thing I thought to myself and did not want to be connected at Ergo, but the staff at Amazon, it nevertheless considered it important to clarify why was canceled because now the order. In retrospect, I have with the description read at Amazon for the warranty extension and precisely in this is quite clear that the guarantee can be completed together with the purchase of the machine. Downside for Amazon because of wrong advice! Again, I was led to Ergo further. I explained again the problem that the product was canceled, etc. The MA wanted to also direct you to the "department" section. I explained to him that at Ergo is a problem when a friend, but the MA at Ergo could do nothing more than to lead me on. He has also done and unfortunately this was unfortunately again the connection is lost. Probably the "Department" does not pay their Telekom bill. Slowly, I had no desire to make calls with Ergo or Amazon. After every call you get from Amazon a ReviewsSurvey. In this you will be asked if the problem could be solved. In fairness, I stated that the problem could not be solved. Amazon asked me for another try. Ok, Tries no. 3, I phoned the next MA Amazon and explained to him the problem. The MA has made a good impression on the phone in the day and promised to take care of the problem. He can do it, although on that day but not the next week. My confidence on Amazon was again strengthened (bin for over 10 years "regular customer"). Unfortunately, I was disappointed this MA. Days passed, a week went by no call, no insurance. Even the 14 day cancellation period has expired. Easily can be the washing machine no longer even send back and re-buy the insurance ... smart smart .. Today I called again at Amazon and wanted to call time according to the state. The employee could not even find in the system with whom I have spoken. In the end it does not matter, because every time you will be connected to a new MA, it is also not possible to connect to the last MA. In summary, it is clear whether the washing machine on Amazon can be sent back and then I can buy these with the new insurance. OMG !!!! That may not be true, how rigid are the processes !!! However, I expect this with the fact that feedback does not come. In this case, I will be there with the insurance and other washers purchases at Amazon!
Addendum 23:02:14 After several back and forth with Amazon, I was able to get the following information!
Although described on the product page that the insurance can only be purchased on the day of purchase, the statement is not true!
"This insurance can be purchased on the day of the equipment purchase in Germany and Austria for private use, together with the insured technical equipment, only."
After all, the insurance can also be purchased in retrospect and although until the last guaranteed day of Beko. The difference, however, that the ERGO insurance, only after two months from the date of purchase of insurance starts to act if it was not purchased immediately with the washing machine!
If I get this information at the beginning, I would have probably 2-3 gray hair less. However, I hope that this information in the future still could be useful one or the other.
