plancha works but despite a flawless exterior packaging seen several shady things. papers protections on melting plate have been removed, broken polysthirenes a crumpled sheet metal is what makes us say that the plancha is probably already subject to a return. Too bad it does not reflect the seriousness. I ask for a trade of this product, and it happens me completely smashed cardboard that I refuse to fear this time of receiving a plancha is not working.