Good equipment, poor warranty service from Tefal

Good equipment, poor warranty service from Tefal

Tefal GV 8330 Pro Express Steam Generator (household goods)

Customer Review

My report of the Tefal GV 8330 Pro:

Device had after 2 months of normal use a serious defect (escaping steam and water). On the website of Tefal, there are only about service partners. My mail inquiry "invoke warranty repair" at this 6 "Service Companies" delivered only 3 replies, two of which are very unsatisfactory: "Please send the device we will make an estimate". Compared to other brand companies, I think that's very customer unfriendly.

Then I submitted the device to a company and after 4 weeks of no news on the fate, damage or repair time. Upon written demand now came the information, it still lacks a spare part, the return would probably in 2 weeks (!) Take place.
Even this is not acceptable for a brand product and not common in other warranty claims.

Such long repair times I would rather expect from low-cost suppliers. For me no Tefalprodukt comes more in the budget, even if the device is good in its properties, as other reviews write properly.

In September 2010 I am sorry to continue my review: the end of August went to the steam station again on the error, with whom I had sent the unit in April 2009 for repairs. This time was carried out repairs under guarantee pleasantly fast: The Berlin Tefal Repairer sent me the device for a good week "repaired" back. Unfortunately considered this "repair" but only 30 minutes from iron. Then came back to the same effect: From the unit is running water and water is fierce eye poke from the steam nozzles.

Now I wait, as the Tefalservice handle it. My negative impression to the durability of this Tefalproduktes has certainly intensified.

narrowed from 1 Rank: 3/5
February 6
very good 53 3 Rank: 5/5
January 28
Boxer Puma Men Rank: 5/5
March 7
A basic mandolin Rank: 3/5
January 9
Fast delivery, great though ... Rank: 3/5
October 23

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