My OfficeJet 8600 does not pull the photo paper; I've tried all sorts of things. I use in the office otherwise about 8 different types of paper from 75g to 200g (incl. Photo paper and light cardboard) that all processed my OfficeJet 8600 without complaint and accurately. My feedback from the merchants led only to the statement that there was no doubt in my printer, and they could not understand my problem.