Generally not bad - but problems with the firmware

Generally not bad - but problems with the firmware

HP Officejet Pro 8600 e-All N911a-in-One inkjet multifunction device (scanner, copier, printer and fax) (Personal Computers)

Customer Review

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Update 15.05.2012:
The really nice HP service has capitulated. Because you lack that I have described below currently can not fix and do not know if and when a firmware update comes, the unit will now be taken back. I was told, the purchase amount is me (is collected from the device) within 4 weeks after return reimbursed directly from HP. Even though I have not purchased the product directly from HP (receipt of course I had to submit). My problem is thus not unfortunately solved. Finally, I need a device with such features still in the office. How do I solve this and what I'll buy an alternative, however, I do not know yet. What remains is a helpless consumer who has indeed learned a nice HP Support know, but was rather disappointed by the product. Schade
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Update 07.05.2012:
In the meantime, the HP Support has confirmed to me after checking that it is a problem of the firmware and put me in view, to fix this error the next Fimrware update. When the kommet, knows the German support but unfortunately not. So wait and hope on. I will report here.
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Update 24.04.2012:
The unit has been replaced in the meantime, unfortunately without success. The problem is still present. I'm going to the HP support further efforts to resolve the error (faulty firmware ???) and report here.

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Updated on 12.04.2012:

Now, after about 2 months of operation, I have my original review from 4 stars to 3 stars VOREST reduce.

The reason: I have "save Digital Fax to Network Folder" a significant problem with the function. This feature is very wichig for our office and one of the reasons why I bought this unit at all. The digital faxes are saved, but the saved PDF files are considerably compressed and do not have the actual format.

After a couple of possible solutions of the HP support you are now there at the end and offered me a free replacement. I will now assume a completely new set up the replacement unit once again and hope that thus the problem is solved. If that is so, of course, the 4 star comes back. Will it report here.

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Application:
We use the device on the network as Hauptfax and printer in a sales office with 2 employees. Device is available 24 hours / 7 days a week in operation.

Positives:
Everything here to read the product description works. The build quality is surprisingly good. Today this is not always the case with printers.

Negatives:
1)
There is no manual feed slot. This is only possible from the paper tray - in the office everyday life is often inconvenient
2)
Duplex copying and scanning is not - only print duplex
3)
The fax function has no manual numeric keys, only the touch screen - which can not necessarily recognize good in the pictures. Making the numbers right is a bit tedious. You have to listen carefully, that you do not accidentally hits a wrong number when faxing.
4)
Unfortunately divert incoming faxes to e-mail does not go - the Model 8600 Plus is the
5)
The operation via touchscreen is a bit strange
6)
For Windows printer drivers, there are only very limited possibilities of setting. The important things you will find that I know but a lot better from manufacturers such as OKI, CANON and BROTHER
7)
Papers are scanned over the top ADF Paper Input (eg for normal faxes) and then come out again are difficult to access. Lying here even a few already scanned pages to the printer it is then quickly close and there is a paper jam. This is not a good solution!

Conclusion:
For normal office applications, the HP Officejet Pro 8600 is to use well. To send faxes by entering the number is rather cumbersome and impractical.
Retrospectively I would probably now buy the model 8600 plus, but is more expensive, although apparently still has a few useful functions more.
However, we will keep the Officejet Pro 8600 and see how it is reflected here in the next few years in office.

If the fax function better than described by me above, I would give the unit 5 stars.

Do not buy for the Blackberry 9300 Rank: 1/5
September 8
Perfect length Rank: 5/5
September 28
Adorable. 14 Rank: 5/5
September 26
Very good 1652 Rank: 5/5
February 28
Convenient 1 1 Rank: 5/5
November 10

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