Hotline and Servie incredibly bad, hardware and e-mail attachment,

We are dealer and sell this product to our customers:
3 days before our trainee has the Office Home and Student 2013 installed and enabled on a client computer. Unfortunately, the client wanted the business product, so it has to back down, and the better / other plan (wg. Outlook).
So Hotline called in order to amend or ev. Upgrade or exchange ...... been connected 5x overall phone 2 hours, then mail written with auto answer we will get in 24 St. ----- ------ nothing

Of course, no one knows when Microsoft decision how and whether the Home & Student 2013 can now deactivate and re-sell. It can not change anything, not even the email address. I hate this slave product and join in as a retailer back to those who complain rightly about this product.

This product is worse than a tattoo, even that can be changed. I'm fed up with the Office products from Microsoft.
the free competitor product on openoffice.org makes it before as it can go.

Conclusion:
Microsoft hotlines smooth 6 products Freedom smooth 6
Not recommended !!!!!!!