disappointed by the quality of the cup

Hello,
I ordered the ball with suction cup and I received it a few days later. I just use it for the first time and the cup was torn from the inside as I drove after 1 hour of use. I am very disappointed.
After complaint, I was to receive a second cup but obviously she had to lose because I have never received. I reported to the customer service that took into account my request. I just got a free cup 2nd. I have to test it soon.
Although disappointed with the first sucker, I recognize that customer service is available by email and addresses problems quickly. That's a good point. I hope this sucker is quality. I will return to the site to give my opinion.
I just tested the new vacuum for 2 hours away and it held up. I guess the first was a default. I am pleased that customer service has fully ensured its role following the incidents described in this comment.