does not support a 50 kg plasma .... but perfect customer service

This support does not maintain properly allows a plasma 127 cm to 50 kilos when he mentioned a weight maintenance until 75 kg. Once mounted the bracket, level and properly secured, the articulated arm hardly bear the weight of the TV and it can be maintained parallel to the wall and a level. Even when the arm is fully folded against the wall it bends under the weight of the TV.
However due to the inconvenience the customer service was a rare effectiveness: first contact since the US by phone, exchange proposal eventually leading material for free on sending, always free, another product of my choice because having already found another medium to compensate for the one that did not match. Some customers services from other companies should take a leaf!