Hi,
I'm really sorry to hear the elements do not work, you please check the following:
1) Make sure you insert the adapter into your device without a protective case as it represents one of the main causes for it seems that your cable is seated properly in position but in fact, the case is to stop charging connector to be fully inserted.
2) Make sure that you try to connect using the wall plug adapter as often USB ports on the PC do not allow billing of new smart phones
3) Please check your charging cable and Wall Plug functioning properly.
4) Attempt to insert the end portion of the adapter phone to another meaning that these adapters can be inserted in two ways.
5) Blow dust inside the charger hole and check anything inside the USB cable connector.
6) Please note that these adapters are not compatible for use between Pine (iPhone 3/4) Dock 30 and 8 pin your new device.
7) If your device displays a similar warning sign for "" This accessory is not compatible and can not work .... "" then please check the battery symbol and if the sign Load lightning then shows your dough is charging. It's just Apple's attempt to stop non-Apple product work with their phones.
If none of the above works to fix your question please contact us again and I'll have a replacement problem.
I hope you were satisfied with our customer service and that when you come to leave comments you please leave us feedback on the basis of that feedback is designed to evaluate the seller and not the product itself.
Thank you a lot,
Xtra-Funky Ltd.
