Epson support, Ms. Sonnenberg: it may well be that the cartridge in SX525WD sometimes does not work!

This response has been shifted me in astonishment. How did it happen? The printer does not recognize the cartridge. Call the Epson support I speak with Ms. Sonnenberg:

Ms. Sonnenberg: Which operating system do you have?

I: What does it matter? I want to change a cartridge in the printer.

Ms. Sonnenberg: Sometimes the cartridges are replaced via the PC!

I: How does it work?

Ms. Sonnenberg: I'll send you a mail with instructions

I: Thank you, but the cartridge is already in the printer and the printer does not recognize the cartridge.

Ms. Sonnenberg: That may be, sometimes happens with older printers.

I: My printer is two years old, and until a few minutes he has printed.

.....

It was a very unpleasant conversation in which Mrs. Sonnenberg also the fact that it is an original product, questioned.

Question: Delivers Amazon illegal copies of original Epson products?

Ms. Sonnenberg: I ​​can not judge

..... The conversation was even longer, but I stop here.

I'll send the cartridge back now Amazon, because they loudly Epson sometimes can not.

After I used the smaller cartridge, my printer will print again, but just with this cartridge purchased, because it can be apparently not so, that the cartridge sometimes does not work, or the cartridge possibly an illegal replica is according to Ms. Sonnenberg.

Whoever wants to can like to hear from me the entire conversation history with the Epson Support.