We commissioned this protective barrier for our stove. She first arrived in very poor condition; there was a lot of broken parts. We informed Amazon. The return was complicated enough: taking pictures, sending pictures (we had to reduce the size of the documents because too heavy). In short, AC was not easy, luckily we were very motivated! No possibility of repayment, just an exchange. Second shipment arrived in poor condition but also the damage was less severe this time, so we kept the barrier. We use some of this barrier because too large.