Glass breaks without external influence, warranty and goodwill will be denied.

Glass breaks without external influence, warranty and goodwill will be denied.

Sony Xperia Z3 Compact Smartphone (11.7 cm (4.6 inches) HD TRILUMINOS display, 2.5GHz quad-core processor, 20.7 megapixel camera, Android 4.4) Black (Wireless Phone)

Customer Review

The Z3 Compact seemed the ideal instrument for me to be - Full performance in a compact format.
Sony is the only company with this product which this is achieved and as icing on the cake is the device also waterproof.
Therefore, I have purchased the product earlier this year. Unfortunately, I had only a few days some of the device.
The front glass shattered without any external influence in my pocket.
I took a picture on, put it in your pocket, sat in my car drove a bit and wanted a little later take another picture, and when I took it out of his pocket, it was shattered.
I read that this is apparently not an isolated case and the reviews here speak for themselves. Some devices appear to have this problem. The a small portion of the device is having a problem now neither unusual nor can the producers blame. If then, however, denied the support across the board and the client indirectly called liar then you should take the time to other potential buyers before buying to warn.
First, I signed the device via the web for repair and requested the shipping material. a few days later to send me a totally inadequate air cushion envelope as I should send the phone. I have a cell phone then neatly packed and on the W-Support (A service provider who does repairs for Sony) submitted.
I was told, the damage was not covered by the warranty and presented me at once an estimate over ~ 150 (including processing and return shipping). So I did not want to be satisfied and researched that this approach is common in a damage of this kind and they should make a goodwill request. Actually, I wanted no such place - after all it is not a matter of goodwill, if the manufacturer fixes a production error under warranty. So I contacted the support, but this also rejected a warranty repair from. So I decided, contrary to my conviction the goodwill request to the Executive Committee of the Support Department to submit to. Glücklicherwese I had previously better pictures made by the damage pattern as the W-Support (The Wireless Support provides these available online - can then also the support on the basis of these images make decisions). So I send my application goodwill with an image of the damage of the display indicates the support and listened firstonce nothing.
On my inquiry after 2 weeks I got the information, my letter had arrived and also lies quite high up on the "stack" (Aha, I thought to myself -. Obviously take quite a lot of applications of this kind a there) and after 3 weeks I heard Sony anything.
Nothing is not quite right, junk mail, and notes what I could do anything great with my Xperia was me due to the compulsory registration on the Xperia portal (otherwise you get there no support) to Hauf to be sent.
So I called again to find out that the system still nothing is stored.
A Kulanzatrag must be the way by fax or letter. Via e-mail soetwas not be edited (And besides, it would indeed simplify for the client - that can not possibly be in the interests of the Sony-Support).
Safe side, I also wondered how long my machine would as kept by W Support - No problem you assured me of the W-Support is waiting for us. As my confidence in Sony was now so damaged I phoned then by W support.
There they saw the matter quite differently - I would have waited a day longer would my device has been returned unrepaired - oh yes and I can not apply for an extension of the W-Support also - that has sony do.
So (3) call to Sony - you promised me to take care of.
A week later I received (after a month processing time) a letter by I was told that the damage to my phone is not covered under warranty and at all the devices are so well made that something like this did not could occur without trauma. I recommend the Sony Support Simply times the reading of the 1-star reviews.
Conclusion: My last Sony device. What helps technological progress, if it then lacks the decisive.
Even if one claims to keep up appearances, that the quality of the equipment did not permit such a damage, you could have saved here on a obliging treatment ("Although it is not covered under warranty, but the device was not a week old - we repair as a gesture of goodwill ").

Since this is not done me only the Urgent advice: Do not buy this unit. You risk to catch one of the devices, the no fault of their suddenly cracked in front or back glass. Sony will refuse warranty service and stay on the cost seats.

I'll sell my device after (paid) repair with loss and whenever it can be avoided without Sony.

complies purchase Rank: 4/5
March 12
right product 1581 Rank: 4/5
April 25
My favorite shell Rank: 5/5
October 10
Perfect 1 9156 Rank: 5/5
July 28

Related Reviews


Glass breaks without own fault.Sony Xperia Z3 Compact Smartphone (11.7 cm (4.6 inches) HD TRILUMINOS display, 2.5GHz quad-core processor, 20.7 megapixel camera, Android 4.4) Black (Wireless Phone) Broken display without any external influence, Samsung disclaims Rep. From!Samsung Galaxy S4 smartphone (4.99 inch AMOLED touch screen, 16GB memory, Android 4.2) - Black (Wireless Phone) Display damage without external forcesSony Xperia Z3 Smartphone (13.2 cm (5.2 inch) Full HD TRILUMINOS display, 2.5GHz quad-core processor, 20.7 megapixel camera, Android 4.4) Black (Wireless Phone) Reception quality without external antennas could have been better.Huawei B593s-22 4G LTE 150Mbps Mobile Router with WiFi (Electronics) convenient to listen the TV without interfere the neighbors and those who sleep in the houseAPM Extension Player 3.5mm Stereo Male / Female 5M Gold (Electronics) A good product. The glass is thick enough, the rigid and flexible enough hull.*** *** FULL BOX Case Cover SAMSUNG GALAXY CORE PRIME SM SM-G360 G360 silicone shell Gel + Black FILM PROTECTION GLASS Tempered screen in screen protector filter Transparent & scratchproof glass UNBREAKABLE BLUE PEN + Smartphone G360F G360H dual sim SM-G G360F 360 4G LTE (Electronics) To use without fear for collectors and players.Ultra pro - pocket cards - Platinum Series - Set of 100 sheets of 9 cards (Toy) Jago24 relies on warranty and makes no warranties20 LED String Lights Candles Set with 3 vers. Light modifications incl. Remote control, wireless, white (household goods) Anker Astro Mini 3000mAh Power Bank External Battery Pack and ChargerAnker® Astro Mini 3000mAh Power Bank External Battery Pack and Charger (Electronics) without the appropriate driver and the matching computer a bad buySapphire graphics card HD 2600 Pro Lite Retail graphics card AGP 512MB (Personal Computers) Even without in-app purchases and Facebook good!Candy Crush Saga (App) Plates without external casing completely powered connectableSedna Slotblech 2 port eSATAp and USB 2.0 interface (accessory) Gaming & more: Attempting an objective consideration - and everything will be fine ;-)Xbox One Console - Limited Day One Edition (Console) Not recommended at 2 months OPERATION 27 STK ALREADY 11 broken and there will be guaranteed8 Watt [GREENLINE®] LED spotlight GU10 230V Warm White Qualities, but fixing difficult for me, and you will hear a sound but poorly recognizable voicesHP H3200 Headset Bluetooth orange wire (Accessory) It teaches a lot, it entertains - You can laugh a lot and cry - and you will find yourself nodding a lot ...For the Love of a Dog: Understanding Emotion in You and Your Best Friend (Paperback) Tessa and I will miss Hardin.After Season 5 (Paperback) works depending on the rain, wind and the will of the local MarabouBSI 25466 Multistop Outdoor anti-harmful device with remote control (Tools & Accessories)