I bought two of these devices. They did not look brand new from (had as scratches, etc.) but were outwardly fine. Cable Germany wanted only times the serial numbers of the devices have before they have sent the necessary smart cards. All right. With the smart card, it could finally start then - the installation was pretty easy, most of the steps go from even a SCART cable and an antenna cable I had I think still get the rest was there.. The installation may have cost me twenty minutes per receiver, but most of it was the software update that this thing has done automatically. In operation, I am also satisfied. The switch is in order, the switching between programs is shorter than with my other (newer) receiver. Picture and sound are top (though not HD). I'm definitely happy with the receivers. Consider that there are used equipment and much cheaper than new receiver.