Finally, you can not hope for the purchase of a mobile phone that can damage it.
But ultimately drove me the caution at a nearly 350 - but as a precaution to invest Euro expensive mobile phone in an insurance policy.
At first I was undecided, because I saw that the insurance taken out with "ERGO"
is.
From the ERGO I have rarely heard anything good.
This year, then entered the actual event of damage, my phone is my mistake into the cleaning water
fallen.
I always reprimanded for such damages (My children - now it happened to me and needs me now
hold back with my criticism of the Kiddys)
The documents (via email) picked out and immediately called at ERGO.
A really attentive and nice gentleman immediately could help me.
A few minutes after the phone call I had received all the documents via e-mail.
The device is returned to repair and if it can not be repaired, I get in the first year
90% of the new value back.
In the email, everything was very well explained and even the shipping label provided.
Now I had to call only the parcel service.
The next day the phone was already on the way.
As a precaution, I had phoned the company that handles repairs for ERGO in advance and demand,
how long it might take approximately. There I was (also very courteous and polite staff)
informed that it could take about 5-10 working days.
Well, I thought - hey, finally I have the cell phone can fall into the water and not the staff there.
On Tuesdays, I have the phone delivered (late afternoon) at the front door (it was picked for me).
Thursday I was informed that my phone is present for testing.
Now I had to actually only 5 - wait 10 working days .........
The following Tuesday I received the device is already back. Unfortunately, there could no longer be
repair.
A quick call to the company, which iA Ergo initiate the repairs was told that
the device can not be repaired and it provides these facts shall be immediately notified.
3 days post this call, I already gave the check of ERGO in his hands.
I immediately ordered a new mobile phone from Amazon and this time completed the insurance for 2 years.
Did not think that everything is going so great, and I am more than satisfied.
The settlement really good and all staff treated me on the phone nice.
