What should I keep an existing customer of such a business practice? It seems to me irresponsible to demand such high-priced online for an extension, finally, the margin is significantly higher than if a complete set with DVD, box, brochure and Key will be sent by DHL at an online degree. Personally, I feel that as an attempt by customers who eschew a price comparison, extra to cash.
What I also do not like I needed anything from the box, neither the DVD nor anything else, only the printed key. In this respect I can not say anything about the installation. But it seems to me absurd to force facing the raw material and energy balance, customers to buy this box, for during manufacture and transport raw materials and energy have been wasted.
Because of this, only 2 star, the product (Norton 360) alone me 4 star would have been worth it, but as an end user, I am not satisfied with the overall service offered.