Good Evening. As a rule, I am with recessions very sympathetic but this time I can not forgive only one star. I have risen in November S3 Mini and directly ordered the equipment protection from ERGO to. The delivery of the appropriate Police carried out quickly and easily, because until here, I wanted nothing more. I have had a claim last month and Timely sent my phone to the Claims Service of the ERGO Leiser, accurate at 13:03:14 and lt. RTS have received this also my phone at 14:04:14. First of all, how it will look like the ERGO regulate my damage / pay for the repairs. Now we have become to 03:04:14. and I still have not my phone. I have several times already with the staff of RTS phoned and they are also very friendly, but no more than that. I'm going to put off for three weeks with the words "The spare part is ordered but not yet delivered" ... so I ask myself: "Why do I get all of the world delivered within 3 days, and not a standard display." I have often repaired things and not have to wait times longer than a week (despite shipping). The product keeps (how it looks) what it promises but in case of damage, it simply takes too long. Another gripe of mine is that I have received no information mail of the receipt or the repair status and "had to pull out of his nose," all the, especially since I was also promised a two-time that I will be recalled and or get a mail ,
Well ... my conclusion is: Who mentally wants security, which is to treat yourself to this insurance, but do not expect that you therefore also "mobile" remains ... because there was in my case, not a replacement device and also not specified when because my phone is now repaired.
I can only hope that someday I now get my cell phone .... and then what the insurance did ... because if the ERGO slightly longer waiting with the repair, then the insured time has already elapsed.