I had bought in January my Samsung Galaxy SII with this device protection, but do not receive the policy. Due to a defect I had first sent it to the Amazon repair service of "w-support", however this is a repair had rejected because of "moisture damage" is not covered by the standard warranty. After some back-and-forth phone calls with ERGO and Amazon of insurance coverage on the ERGO Direct was but then very quickly confirmed and I was allowed to send the unit again to have received without the policy until then. Then served as a proof of an email with the corresponding Dokumeten for self-printing. Later I also get the Police by email, also to self-pressure. The loss event itself was then corrected but quickly and without additional complications or costs.
All in all, remains to be said that buying close sending the Police had several calls erpsart me (on free hotlines) and various Rückversichrungsanrufe, the damage per se but was handled perfectly - so I'm satisfied. For me, this device protection has absolutely paid off!
