I'm almost sorry that I have to rate the product neutral, but it was now time not perfect. Ordered on April 20, 2014, the followers. In mid-May (about 3 weeks later) then came the envelope. Since the followers come from China, such a long lead time is not to prevent. But when you unpack the disappointment: instead of the ordered ring with snap hook the cords came with eyelet and to the locks individually. Carbines were not there. I wrote the seller and got fairly quick answer, that it is very sorry for them and they send me immediately the right trailer, the wrong I do not have to return (it would cost more postage than the things are worth). This has once looked forward properly. But six weeks later, the letter was still not there. I have again written a mail. Again quickly came an answer that I should confirm the address again. I have made. Then came an e-mail that was sent to the correct address and now the sound was not so friendly, they understood not what's going on, why they send me two times the trailer and you can not get. Now they offered me a discount, which I think is just correct. The other followers I now have "mounted" what a pretty nasty that time work was incredible and has swallowed a lot of time.
From customer service, some sellers can still learn a lot, I have rarely get as fast response to a seller from China. But even the dearest vendor bring me nothing if I do not have the product at the end of which I wanted. The delivery time of several weeks is also quite annoying.