MAC under only very limited suitable, support very poor

MAC under only very limited suitable, support very poor

WD My Book World Edition II NAS system with 4TB hard disk (8.9 cm (3.5 inches), Gigabit Ethernet, USB 2.0, dual-drive) white (Personal Computers)

Customer Review

Update (28.1.2012):
The support of WD has at last responded - after 14 days and 4 mails, and after I announced the return of the equipment in the 4th mail.
Meanwhile I had found out that the Mac access works via SMB, but the Apple File Protocol (AFP) is no longer supported. I had also communicated to the support from WD.
Quality of responses: Poor would be flattered:
"If AFP does not work, you can if you can use SMB but to access your data, may I ask you to try it." - Oh great, great help.
"With firmware issues a new installation of the firmware and then a reset of the My Book World to the factory settings must be carried out." - Well fine, then all of the stored data is gone, so I would need on an external FP cache. Takes hours, besides, I have not.
In summary it can be said that the support sucks. A problem-solving has not been possible by an initially good product only very limited use. Fortunately, the problems occurred on shortly before the 2-year warranty ...

After setting up the WD firmware update end of November 2011 to version 01:02:12 you can not connect with a Mac to share folders, regardless of the OS X (10.6.8 and 10.7.1 both: no connection possible ). Resetting and restarting will not help.
Securing means Time Machine still works. Access via Windows XP works well.
Support from WD does not answer, since now 8 business days.
Too bad, a first really great product is now only very limited use, therefore, instead of 4 star now only 1 star possible.

Best stapler !! Rank: 5/5
April 13
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it's solid 19 Rank: 5/5
July 4
disagree 5 Rank: 4/5
October 14
Unusable 100 Rank: 1/5
November 29

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