More than questionable ...

I have completed this guarantee in a mobile phone purchase here at Amazon.
After the device is no longer working properly due to damage, I wanted to sit down with the Ergo insurance in connection and inform me of the opportunities so brings with it as an insurance policy. When a call I was informed that the contact details have changed and that I should contact me to another point. This I've also done according to the statement. Unfortunately I (first email) do not even get to my description and the transmission of my insurance documents a response. Even after more than four weeks and there should indeed think it would be possible to send a short answer, no matter how the loss adjustment looks at the end of.

The award zero stars is not possible - but you should allow in any form ..