Newly appointed - get used and defective device

CD Player has been appointed as new, and we got an obvious returns. Packaging was damaged, traces of use on the device (oily fingerprints on the keys). Nevertheless tested and unfortunately found that the cable has a loose connection. But even so, the device did not like: The selector switch is too small, and the service very fiddly by the small keys. Sound okay. The defective device is now back.