Advance the Positive: fast delivery, good packaging, easy return and immediate refund of the purchase price. Otherwise me the product has not really convinced. The essays do not fit each other really well and already at the first depression of the toaster-shifter I thought that's really processed totally windy. The Toasterei has not really convinced me - was now no eye-opening experience compared to my cheap Ancient toaster ... was neither rapid nor uniform. I had to really try the manual in order to understand how this would work with the essays, even got on YouTube watched a movies to pictures ... all made me not smarter. The lowest attachment can also not take out and wash, you would have the fat etc. wipe out some other way. Well, all in all, too much hassle for me and no relief in the kitchen. But maybe I'm the wrong "user" for :-)