Planned product defect = planned waste

Planned product defect = planned waste

HX6930 Philips Sonicare handle + 20 ml Meridol toothpaste (Personal Care)

Customer Review

Meanwhile, we have the Sonicare for several years in use and now that our 6th hand is defective (after only 6 months) again, I take the liberty on the basis of my rich experience of writing a product review. We were just so always buy a Sonicare because we had you pigs expensive brush heads lying around and therefore did not want to move to another manufacturer. Oddly enough, the children's toothbrush Sonicare not problems as the HX6930 although it is virtually identical inside:

+ The Sonicare HX6930 brushing teeth clean super. The service is impeccable. That was then but already everything positive.

-1) At the bottom and at the top rubber seal (where the toothbrush is plugged) sets the Sonicare rapidly mold on. One begins to somehow clean as it continues at the same -2). So: Stay away from the dirt and mold on the rubber seal, otherwise the Sonicare 3 days later back.

-2) The rubber seal where the toothbrush is placed, is very thin and easily tears down. This allows water to penetrate from the top of the toothbrush and the electronics destroy sitting at the bottom of the toothbrush and then floats in water. The approaching Elektroniktod can usually be recognized by the fact that the 1 LED load beam fails. Sometimes you already sees water droplets inside the LED little window on the far left. From then on there are usually only a few days left to exitus. One can this sealing rubber in disassembled toothbrush (how to do it is at the bottom) even easy removal and replacement by removing the top plastic cap. It would offer a light, this seal as a spare part ... but then you could fix the toothbrush yes and does not want Philips yes.

-3) Sometimes dissolves inside a screw that connects the vibrating element with the brush head bracket. The recognized by the fact that the brush is extremely loud, frantically swinging and then eventually nothing works. Solution: brush disassemble (see below, is very easy), screw retightening (I still secured with Loctite).

-4) All brushes have not had battery problems, because they are broke down before the battery could give up (worth a total of 6 pieces!). The largest life had the first brush with about 1.5 years, after which the handpieces are all broke down after 6-9 months. Either the mentioned below -3) screw had come loose or it was a metal part for transmitting power from the oscillating element for broken brush holder and / or water gets into the brush and has the electronics killed.

-5) Water can also penetrate if you directly after brushing, the brush onto the charger. I suspect that then pull the capillary water from the bottom through the rubber gasket into the device. It when the toothbrush is laid down after use is best.

But even if you have disassembled the device each time and the vulnerability analyzes, it helps nothing. Even with the most careful use keep the appliance, if any, until the end of the warranty period. The spare parts manual provided by Philips as an exchange holding in my experience only 6-9 months. It seems there so to be differences between hot spares and Erstgeräten.

May be the only way to delay when the device at the first hint of electronics problems by flooding (see -2) immediately decomposed with distilled water flushes the board from the hardware store and then dried carefully (several days).

The device must be opened. That's easy and free of damage:

- 1. Stay away from the screwdriver. The slot in the ground is not meant to turn something. This part is quite
else on ....
- 2. Just looking anschaun the ground. He has an oval shape and that's about the trick. I'll have a kitchen cloth and put these around the lower part of the handle. Then I take a pair of pliers or a nutcracker or a multi-purpose scissors from the kitchen and press (with the specified cloth) the two ends of the handle along which are located on the long part of the oval ... or in other words: I press the oval to a circle. The forceps are employed at the bottom of the handpiece, approximately there where the flattened part is to lie down.

At the same press is the silver pen on the toothbrush is placed firmly on the kitchen countertop or other wooden surface. If you do both at once: So headlong push toothbrush with the pen against the countertop and then simultaneously press the pliers the oval to a circle, then it makes pop and the whole inlay jumps a counter and you can pull out the toothbrush out of the housing and repair. Replace battery, tighten screws, dry electronics .... then everything goes easily .... but without spare parts is the part unfortunately only waste ....

... And as our toothbrush now heads back together with charger and spare brushes and we buy another brush.

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