Of course I have a travel insurance, but also did not want to pay, since the airline well be to blame. In order not to sit on the damage to a brand new suitcase to stay I remembered as the Two years warranty. So I contacted the TITAN Hamburg GmbH. There I was kindly invited to submit a photo and a description of the damage. After I did that was communicated to me that neither the product warranty or the warranty is, there it is really a case of transport damage in this damage. We are very sorry to give you no positive answer. We are happy to still send you an opinion, if you need this (sic).
Without wanting to be ironic: Of course there is a transport damage. That's to be expected with a suitcase yes. A good experience on how to handle warranty inquiries customer friendly, I have recently made with the firm Leatherman. There broke after nearly 10 years of the locking mechanism. The company has the returned tool I replaced without big questions with a new one! Damage usually arise precisely at the intended applications for the products. So with the tools and screws in suitcases while traveling.
Overall, I would rate it so that the plastic material of titanium suitcase is too hard and too inflexible, thus it is very fragile. is now already the second Titan, in which the shell is broken (but the other was about 4 years old). All in all I would never buy more titanium, but like to invest a little more money in a Rimowa. My colleague had a shell breakage at an eight-year-old Rimowa. The case has been replaced by the company without any problems as a goodwill gesture.