Problems after 5 weeks, then all super, runs and runs .....

Problems after 5 weeks, then all super, runs and runs .....

CAFE BONITAS / Retro Star Pearl / coffee machine / touch screen / week timer / 19 bar / 2L tank / Coffeemaker

Customer Review

I have this machine before 6 Where risen because they liked me visually and the predominant recessions were good. Unfortunately, my luck was destined or nich but I have a "Monday device" bekommen.5 weeks everything was fine and I was very enthusiastic. But then the problems started. Over the two-cup function, the machine was grinding the coffee at the 1st grinding and transported the ground coffee the same in the waste container. after the 2nd milling operation came in 230ml setting only one out puddles or meheren try nothing more. The brewing unit made strange hissing noises and I had more water in the drip tray as in the Tasse.Dann I decalcified the 2 circuits with Durgol Entkalker to rule, has unfortunately not helped. I have calibrated the machine several times, though you should be very fast, otherwise you have to start all over again VORNR. Coffee finished running times and times not + then ungebrüht into set times, which is very expensive over time. We decided from the outset for Dallmayer, and discounts for 5 weeks was a good thing. I contacted yesterday Cafe Bonitas. There I was told that I should wash the brewing unit in the dishwasher, which I have done and calibrated again.
The finished coffee spills now timidly out, but the hissing and somehow comical scratchy noises in Brühgruppenfach are simply wrong. The machine seems to torment yourself. Today I have expressed on Amazon a return request. That will be determined difficult because the withdrawal window has at 15.7. closed and everything was still in order. Meanwhile, the work has become very annoying for us with this machine and we are also sad, because the price is good, but a lot of wood for 5 weeks joy of drinking coffee :-(
The customer service in Berlin sat promptly and friendly with me and stood with me on the phone to a machine. Now everything goes as it should. A bit skeptical, I'm still. "Well wait times and drink coffee ...."
Further, when everything is going so well, there's even more stars.

**** So now there also 4 stars. After six months, family everything super, I would buy again and recommend the coffee machine

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