Therefore, I give the offer 4/5 stars.
Customer (5/5 stars):
As far little buyers of a cycle of a claim has been reported. Shall I describe it now again. I am in fact in my damage is in fact the first year occurred at the camera. Here my camera bag slipped and fell on the curb. Here, the mirror has detached from the attitude and the camera was unable to sensor release to shoot photos. Since the insurance I have to cover such blunders in this case, probably had a lot of blessing in disguise.
The procedure was relatively straightforward, I reported the damage at the Ergo via the hotline, the clerk will then come into contact with me. Since in this case the camera must be sent in-house workshop to check me the customer service requests has sent appropriate packaging material. Ergo also the Porto took over.
Therefore, for customer convenience I give 5/5 stars.
The repair service (4/5 stars):
The service was transparent, my input has been reported, and also to ask the status of the audit. The test itself took a bit longer and was approximately two weeks.
Here it is in testing came out that the technical service not had to repair the damage thus I was refunded 90% of the value as a camera check. Which in turn also means that the Ergo has canceled my insurance, since it has the full value, already refunded.
For easy handling, but the slightly longer test gets the audit service of my 4/5 stars.
Conclusion (4/5 stars):
In general, I can only recommend this thus. What I do not in retrospect was so nice is that the house's own repair service are apparently equipped with the same technical capabilities as the franchised networks. I could not fix of the sum insured for the damage to a Nikon service workshop. However, as can be get over because I was able to cover the cost of insurance and the 10% loss in value.
When therefore Appreciation I give 4/5 stars and the recommendation to seek a second opinion and an estimate of a specialized service workshop.