Get coffee machine, installed and immediately saw at a glance that's warped the drip tray and something caught when pulling out. Well first the joy blown away over the newly acquired product. Amazon contacted and then sent on the advice of a mail to Melitta, asking whether you can replace the shell. On it the following day received a call from Melitta ... problem solved just with a very, very friendly staff member of Melitta. Receive prompt exchange. I am deeply impressed !!! Thumbs up for this customer service !! Again and again gladly MELITTA. My first product and certainly not my last!
