Sony, w-support and Telekom - a dream team in Kundenunfreundlichkeit

Sony, w-support and Telekom - a dream team in Kundenunfreundlichkeit

Sony Xperia Z3 Smartphone (13.2 cm (5.2 inch) Full HD TRILUMINOS display, 2.5GHz quad-core processor, 20.7 megapixel camera, Android 4.4) white (Wireless Phone)

Customer Review

My never-ending story:

Sony Xperia Z3 - the flagship of Sony - the Telekom Shop bought mid-November.

In early December, I have complained in the T-point the display, as there had bruises on the side of the display - a bit like if it were pressed on a TFT screen.

Umstausch - no - please send it. He did not know whether it was an acknowledged failure of Sony and I was sending it to guarantee. So stupid as I was, I did it ...

3.5 weeks was the TV repaired - multiple demands. Parts not available.
Sony says over the phone that after 4 weeks "accommodating enough," the phone would exchanged (my ass)

The unit came back - after 3.5 weeks. Supposedly all the parts were exchanged - and the device was even worse than before. Even more bruises - even clearer Sichbar and the volume down button had no function. But final inspection passed. Call for SONY - I should send in the whole again. Call at W Support - same answer.

So back all with a deadline of 1 week - and the device was really in 5 days back. Joyfully I unpacked - and really - the display einwandtfrei - the volume down button works well .... I had w-support but wronged - mistakes happen everywhere ..

Noon made a video .... uiii the jerky but. Memory card out and stored on the internal memory. Jerking .... camera reset to Appeinstellungen. Jerky. Support call - install software again - still bucking.

So please send the phone again a - NO ...

Sony has no tolerance - do not want to replace the Monday device. w-support would repair the device again. Telekom also not exchanged.

I will not send the device and now bring me legal assistance. The lady from Sony was talking about fairness - I could not believe it. I want no grace but a decent phone for Decent money.
I have now spent with this filth machine hours - Hotlines always friendly - but to come 0 chances without a lawyer to be right.
There is an assumption that the cell phone you just wanted to swap times - that the unit has been repaired 2x and the errors were recognized, is simply ignored ...

A video example, I now drangehängt times .... [...]

GREAT February 59 Rank: 5/5
July 17
Mario Cover Rank: 4/5
March 14
avoid 365 Rank: 1/5
November 10

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