What happened: On the web, the device with the required data could not be registered. It simply did not exist, which by the way can not always be so. I have not tried it since December, because I got a written confirmation of the 3-year warranty. The catch: If it can not be registered on the website, you can also trigger any specific error or file a support request to the device. A real Abwimmler! So I wrote emails to the "general" service - no echo. So phone calls at my expense ...
After all, said lady was super nice and very helpful above: your comments by clicking through the HP-own pages in the service spoke volumes. "Strange, bizarre, why, does not make sense" and the like could be heard. Even her it was not possible to register the device in the system. It then took yet another reminder calls, because simply did nothing. Thick boards you have to drill patiently ...
The result was: The device must be signed up for an "HP Promotion Program", only then would get you the 3 year warranty. Of this was not available on the HP website nor in Amazon an indication. Both throw only in German "3 year warranty" from. No Anglo-Saxon "Promotion Program", etc. After all, I have it in writing. Whether you can use in the event of a warranty defect enabled the online though, because I have my doubts. However, I had by then more than 20 years using only HP printer for the PC and made both with warranty, service and product quality but good experiences - also in the international arena.
On the supplied software: horrible slow and the Twain driver grottenschlecht !!!
The included software works as described, however slow, miserable slow on a normal office PC (AMD 2-Kerner with 3GHz). The worst thing: it does not memorize settings during use. A few things can be "permanently preset", the mass of the functions you have to re-herauspulen always started from scratch, from the menus. There are here not the usual Windows functions used thus saved the last shot. So who here has no patience and time to be given the notice that you look with your own settings, click a wolf in every document, etc.. Using only the default settings, you need not worry about making. At most surprised then do one over badly scanned images, paper mismatch or similar gags. This is a smooth 6 !!
Even worse is the Twain driver. Usually, printer, scanner or fax are addressed directly from the applications out. Besides being the Twain driver does not provide the functions by far, which are contained in the "HP-Suite", he also does not behave like Windows compliant software ("HP-Suite") described. Each new scanning process starts again at 0 setting. This is also a smooth 6! Of the options on the network not to mention. As well as the "E" -Printing tearing out anything. First I wanted to take the 8500, had with an acquaintance but decided after the trial run it.
With Windows 7 that's another thing. After I had read a lot in various forums to I use the HP6500 only under WinXP.
The device: scanning, faxing, copying, printing, card reader, ADF to hit everything perfectly and in this price range hardly. The quality of the "use Prints" is impeccable, as the ink consumption. The latter but only if one described above, newly emerging console the appropriate settings for each document to be printed. Otherwise, the ink is also quickly away ...
Which by the way works just fine: The software displays all the possible indications, advertising and so on and would like to on the Internet. And English promotional emails I get about the device also.
Conclusion: Good tool - disabled software with "never-back effect". It could be with a decent TWAIN driver and without this strange "HP-Suite" as a package in this price range a smooth 1 with 5 star. But that's nothing ...
Supplement in May 2012: The Mechanics of the entry for the scanner (ADF) obviously one of the probably made of plastic wheels or moving parts is worn out and he does not work properly, eats paper. The above described odyssey for the guarantee started again - would have been surprised if it would have been different. So call again - after all - after about an hour and required by the service self-testing was clear, the unit is definitely faulty. It was easily replaced within 3 days. 5 stars for warranty service from HP.
And the problems with Windows 7 are also solved - but work the last update - version 14 - is not under Win 7 64-bit. The above-described problems with software and drivers are equal under WinXP and Win7.
