Switchable floor nozzle - Spare obtained directly from Bosch when very stiff

The vacuum cleaner is to my previous experience great (see other reviews). That's why I also operated the following expenses: Since the switchable floor nozzle difficult einrastete in the telescopic tube and was very, very difficult to take off again, came from Amazon a complete vacuum cleaner as a substitute because Amazon only the floor nozzle can not replace. The problem of the switchable floor nozzle was also in the replacement device. Then I called Bosch, obtained within minutes by e-mail a return mark for the defective floor nozzle, this sent free of charge to Bosch and get a new floor nozzle functioning after three business days, the locks as well as the other nozzles.
For a vacuum cleaner this price range is not optimal, but the most time-saving way if you want to keep this vacuum cleaner and only the switchable floor nozzle is defective.