The controller is top quality but actually .... among all!  (L2 button defective after 300 hours of play)

The controller is top quality but actually .... among all! (L2 button defective after 300 hours of play)

PlayStation 4 - DualShock 4 wireless controller, black (Accessories)

Customer Review

(I'm at the bottom of the processing of complaints by Sony in more detail a)

Annoying Annoying. So what I knew yet by any controller. Whether Super NES, N64 or PS1-PS3 of course. The respective first controller of my console came with went with me to the end through thick and thin. In each of these consoles were the years and then I was not so controlled and "grown up" as I am today. In other words, the controller could ever unceremoniously fall off the table or otherwise perished.

My PS4 controller I I own since Germany start the console, however, always treated with the utmost care. Hours of play I would now approximately 300-400 hours specify so much of anything I say now times. The majority of hours is due to the game Destiny. Well and now? Now the thing is already over. Just now, the L2 button has more or less adopted. It depends and can no longer be hung. That is my character is now permanently in the zoom during shooting or Drive Club would then probably the brake. What a bummer really I'm really pissed off because just turns out that the Ansonten absolutely satisfactory controller really high bottom drawer.

So now I have to look if I get replaced under warranty without any need to send the same to the entire console. Then let's see how long will the next Contoller. But as I said what I now saw itself after all, have heard and read, I stand by my opinion. EARLIER was better! Since you can now like to again say .... Aaaah again as a hopelessly outdated :-)!

1x Star! Sony future batches please build quality I know. Anyway, you can for 60 euros (!!) probably a pad expect to previous claims does well enough. Not like that!

Update:

Here is a response from a nice helpful Amazoniers on the forum my question how that works exactly with the exchange via Sony

Published on 11/22/2014 22:04:15 GMT + 01: 00
[BAC] Tabbaba thinks:
So I had the problem with sending a few weeks ago. I would advise the Support of Sony to call. Have there my problem and described the failure of the pad, and so their inclusion therein. The also go step by step through everything with you. At the end of me an email was sent with a dispatch note which I just had to stick on the parcel and could then loschicken the package very easily. According to support the waiting time is up to 4 or 6 weeks (I do not remember exactly), but my package was for something more than a week back and my defective Controller was just replaced)
I hope I could help you :)

Update 2: as my controller is returned and was in fact promised such of the website exactly on the desired day of the Post picked up in my operation. Hassle that was not possible, however. The hotline was twice more than 20 minutes can not be reached in perpetual holding pattern. You then be familiar problem to Google you can find really a very simple held new form where you have to enter only the Regestruernummern his console and the pads in the first step. Excellent, I thought only unfortunately is my PS4 Pad apparently not registered in me still inexplicably from Sony. For this reason I refused to form the next step. Now I was a bit acidic.

An email to the Sony Support with the description of the problem was about 5 days later, a response to the reference but please use exactly this page ... Aaaargh.

Fortunately, I found via Google and a support contribution from the PSN forum another form probably the old. There I could finally it then so bend them towards the there has been a pick-up order. All the links to follow!

Anyway, since about 4 days I am now waiting for my pad but well with 2-3 weeks to be reckoned with ease. I update the review further and remain in the meantime with hopeful sincerely :-)!

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Update as my exchange via TVS Repair expired:
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So the page is where you apply for returning easily can:

-------------------------------------------------- -
[...].
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There is a simple form that you must fill it. In principle, you have only the serial number of your PS4 write standing on the left side of the device under the bar code and enter there. In the following steps you can then make a description of the fault and even select a timely date where and when you want to allow the controller to pick up free from the post office. For me it worked great precisely at the desired day with me in the company where I work.

The controller was then about 2-3 good weeks go. In my contact requests via mail when could I expect the return was answered quickly and friendly. After my second mail I received then the return date mentioned or the answer that the controller has just been sent. Leeeeeeiiiiideeeeeeer now comes the big bad luck on my part again to the fact that my replacement controller was again broken. I could not believe it. The right stick has some a bit I say now. You can tell by pushing her absolutely nothing but the game character (Destiny) hangs often directed time with the view to the bottom. This happens churning out so the thing has any defect. I am glad that I am in between the juice new Erstcontroller (I've bought now) ran out and I wanted to gamble. Since I've only wegsitze 1m from TV would be the main controller often noticed to me the damage directly at the charging cable to it and it would have if it were run quite theortisch stupid can last forever. Blessing in disguise so. So people Finally, I would honestly say ... after the replacement controller is now also broken remains my opinion 1 star irrefutable. That has now given me the rest and I hope that you can understand clearly also based my review.

Great Christening Gown Rank: 5/5
April 20
Works very well! 6 Rank: 5/5
April 11
great product 152 1 Rank: 5/5
October 26
good art Rank: 2/5
May 7

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