The new refrigerator ...

But - when buying we agreed entraining the old product and disposal of packaging. The entrainment of the old device was successfully aberr the new unit was not unpacked and hence not taken even the packaging. Reason: refrigerators and freezers must be eight hours before being allowed to be unpacked. When we took the attention of the supplier, you have fled leaving the old unit to the basement and are driven away. Meanwhile, we found after commissioning that the refrigerator so firmly concludes that it stays in place when opened.
Does anyone have an idea how to improve the state?