After I did, unfortunately, very bad experience with the first washing machine (see below), the second washing machine is running properly.
Especially postiv: it runs and throws very quiet
Negative: the operation of the keys is used to
Here are the times from hot / colored program, so that you can make an impression:
Temperature / Normal / Speed / Eco
30 ° C 2: 45/1: 06/3: 16
40 ° C 2: 35/1: 00/3: 16
60 ° C 2: 25/1: 00/3: 00
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The first washing machine:
Delivery took place without any problems, then unpacked and connected was not a problem - but then: the first wash, I realized after a few minutes that water was on the floor. At first I thought that a hose leak or was not connected properly, but the leak was located on the front of the chassis (bottom right). At the point it has obviously dropped out and so came after all, within a few minutes together about half a liter of water, which was spread on the floor.
Then I called the Siemens Customer Service, who was a total disaster (I write below in more detail) and did not make it past send a repair staff within a week. Now I have decided to let me deliver a replacement machine. Thanks in advance at Amazon, that the replacement order problemslos ran and must iron out the mistakes of Siemens. I am curious if I have more success with the next model and will then report.
For Siemens Customer Service:
After I noticed the leak, I called immediately when (paid!) Hotline, the first employee has not really known about. After I phoned a colleague, I finally get a date on which an employee should come. This date was but a week in the future - for a defect on a new device has a very long wait. Well, well, wait a week, taken especially for the repair time, but unfortunately came no employees. Rumtelefonieren and wait After two hours, then told me the customer service that the employee is on vacation. Then I noticed a new appointment has been proposed, which was in turn a few days in the future and I decided to apply for a new washing machine (which is also my good law); the Customer Service representative of Siemens told me then that not be possible, and I have to take the repair service is available - an impertinence! Then I called Amazon and described my case - then gave me suggested immediately withdraw the employee from buying or get a replacement machine that's what I call customer service!
Meanwhile, Siemens has offered me compensation for my bad experience, which has improved my mood and attitude to Siemens significantly.
