1) The description of the cleaning is poor. One hardly dares "to draw down and withdraw forward" the coffee outlet as described. That's not at all, because (what is so not written) is not pulling the entire mobile coffee outlet forward to him (risk of breakage), but keeps it with two fingers left and right and deducts only the white shell by the metal coffee outlet with the other hand simply pulls forward. Then you have the white plug for washing utensils in their hands and then put it with a click again.
2) There were complaints that one can impute no large macchiato glasses or tall cups. That's true, but you can remove the cup warmer along with rear collector (which collects the empty capsules), which fits any receptacle under the coffee outlet high. I only then foaming the milk, pour this into the glass and then prepare only the coffee, so that it flows directly into the high glass with the ready-prepared milk.
3) Without collecting vessel catches you the empty capsule on opening the capsule press simply by hand on (of course with washcloths), so that they can conveniently equal enstorgen. What should also be in the collection container? The reason you have to specially purify what hereby deleted. After cleaning is one big macchiato glass half again into the device. Looks better, you have to clean less and there remain no empty capsules in the container.
4) Who has not the device found in a selection of Youtube videos.