Ultra Glossy paper ??

Since then four months in operation. The normal functions, such as text print, copy, scan everything OK. Now I wanted a photo
in good quality Ultra Gloss Paper A4 print, not walked. The printer could not feed the paper. The paper was loaded always right. Has perhaps one a tip?
I tried it several times.

Addendum: I played around a bit and found when I set premium glossy ultra instead, it funktoniert.
Addendum 28.3 .: It worked only for a photo, which is a shame because the quality was good.